What do Residents Expect on Community Tours?

This month’s partnership between MHN and Kingsley Associates revealed what residents liked and what could be improved upon when it comes to community tours.

“Managerial staff was extremely helpful; answering all of our questions. They took us on a tour explaining all amenities, showed us two units, and did not try to influence our choice. The staff was a major reason for us leasing our new ‘home’ here.” —Phoenix, Ariz.

“There was no way of visiting the apartment I was interested in. There wasn’t even a model available. It made it extremely difficult to decide if I wanted to live here, and ultimately I may choose somewhere else even though I like the amenities.” —Costa Mesa, Calif.

“I would appreciate a tour of the property. I was shown 2 apartments and that was all. I would also recommend relaxing the threat of multiple fees until the tour is finished. I was immediately turned off by the discussion of fees and fees and more fees…..” —Issaquah, Wash.

“Even though it was a busy Saturday and the woman working the office was working on her own, she took the time to answer all of our questions and take us on a tour even though we didn’t have an appointment. Knowing you have awesome staff like her was our favorite part!” —Salt Lake City, Utah

“I drove over an hour to be told there was no unit to actually tour, that I would be watching a YouTube video. Unacceptable.” —Bridgewater, Mass.

“Requirement to sign the same day as tour to get benefits was too pushy, especially since I had several days of tours.” —Seattle, Wash.

For more resident comments, read the full article on Multi-Housing News.