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In this month’s partnership with Multi-Housing News, we reveal the outdoor amenities and features that residents love most in their communities—and what’s on their wish lists for the future. “We’d like for there to be more bike storage and to expand the community garden! A pergola around the fire pit...

National renter satisfaction spiked this past quarter with 78.5% of residents reporting “Good” or “Excellent” satisfaction with their renting experience, which is up significantly from the 77.9% of residents who were satisfied at the end of 2018. Another quarter of increasing resident satisfaction marks a total of six continuous quarters...

In this month’s partnership between MHN and Kingsley Associates, we reveal the funniest feedback from residents, on what they like and dislike about their communities. “The things that made this place both beautiful and unique are gone. We no longer have outside grills nor are we allowed to have our own. No more...

In this month’s partnership between CPE and Kingsley Associates, office tenants reveal what would make them stay and what would make them go. “It would be nice if long-term tenants were given additional consideration of reduced rates at renewal time. This last renewal experience was frustrating. We are a small company and the...

In this month’s partnership between CPE and Kingsley Associates,  office tenants sound off on what amenities they’d most like to see in their workplace. “The building amenities could be improved. For instance, additional showers for our employees’ use. Creating an outdoor space would enhance our daily experience.” —Office, San Francisco “It would be nice...

This month’s partnership between MHN and Kingsley Associates revealed what residents liked and what could be improved upon when it comes to community tours. “Managerial staff was extremely helpful; answering all of our questions. They took us on a tour explaining all amenities, showed us two units, and did not try...

In 2018, Kingsley Associates surveyed more than 2 billion square feet of office, industrial, medical office, and retail properties across the United States. Across all property types, overall tenant satisfaction increased in the last quarter of 2018, except for the retail sector where satisfaction remained steady. Kingsley Associates’ data suggests positive relationships...

In this month’s partnership, CPE and Kingsley Associates sought to find out how tenants really feel about sustainability in the office—what they like, what they wish they had and what they could do without. “The building could do a better job providing recycling bins. Right now I believe all my bins are thrown...

This month’s partnership between MHN and Kingsley Associates revealed how residents really feel about the package and delivery services provided by their communities. “I don’t get notifications of packages. Also, when I bring packages to the front to be shipped out, they sit there for months.” –Fort Lauderdale, Fla. “I actually thoroughly like the...

Renter Satisfaction on a Steady Upward Climb National renter satisfaction continued its steady upward climb in the final quarter of 2018, which marked a full year of increases in the metric. Before the fourth quarter of 2017, national resident satisfaction had held steady since 2015. This past quarter, however, 77.9%...

In this month’s partnership, CPE and Kingsley Associates sought to find out how tenants really feel about the health and fitness options in their offices. “We’d like a covered area for parked bicycles. Employees have complained that during the day the bicycles get very hot and easily get burned. There is no...

This month’s partnership with MHN and Kingsley Associates explored what kinds of health and wellness amenities residents wish for in their communities, with answers ranging from white noise machines in hallways to yoga by the pool. “I’d like accommodation for people to get back and forth to the grocery store....