Tenant Surveys
As the industry leader in tenant satisfaction assessments, Kingsley offers customized survey programs for portfolios consisting of office, industrial, medical office, retail, and data center assets.
As the industry leader in tenant satisfaction assessments, Kingsley offers customized survey programs for portfolios consisting of office, industrial, medical office, retail, and data center assets.
Kingsleys’ annual tenant survey programs objectively measure the entire tenant experience. From the leasing process to service delivery, your team will be provided with action items aimed to increase tenant satisfaction, retention, and loyalty. The program will evaluate the perceptions of tenants by measuring and benchmarking areas such as the following:
Throughout the survey program, the Kingsley Portal provides clients with access to real-time response rates and survey results. At the conclusion of the survey, we provide detailed reports and analysis identifying each of the following items:
Want to assess a single building or a small portfolio?
Assessing the Customer Experience (ACE) is a satisfaction survey program designed specifically to accommodate single assets and smaller portfolios at a cost-effective price point. The ACE program is available for participation five months throughout the year.
In addition to annual surveys, Kingsley offers ongoing survey programs focused on evaluating key events throughout the tenant lifecycle.
Ongoing tenant survey programs are customizable but often include surveys to new and renewing tenants, tenants who have submitted work order requests, and tenants who recently terminated a lease. Reaching tenants at these important milestones allows deeper insight into the following areas:
Throughout the survey program, the Kingsley Portal provides clients with access to real-time response rates and survey results. At the conclusion of the survey, we provide detailed reports and analysis identifying each of the following items:
Optimizing service delivery, operations, and occupant satisfaction is critical to enhancing workplace productivity and prioritizing capital improvements. High occupant satisfaction can be leveraged to strengthen employee engagement and lower expenses.
Kingsley uncovers insights from employees regarding facilities management services, building amenities, and workplace needs and priorities through our advanced survey methods. Additionally, we can reveal key trends across demographics of interest, such as company divisions or departments. A corporate occupier survey commonly examines the following areas and can be customized to suit each client’s needs:
Throughout the survey program, the Kingsley Portal provides clients with access to real-time response rates and survey results. At the conclusion of the survey, we provide detailed reports and analysis identifying each of the following items: