Research & Insights

Boston and Chicago Tied for Most Satisfied Rental Markets

By | Industry Trends, Multifamily Industry Trends | No Comments
DOWNLOAD INDUSTRY TREND DATA National renter satisfaction spiked this past quarter with 78.5% of residents reporting “Good” or “Excellent” satisfaction with their renting experience, which is up significantly from the 77.9% of residents who were satisfied at the end of 2018. Another quarter of increasing resident satisfaction marks a total...
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The Office Amenities Tenants Want Most

By | Insights, Tenant Comments | No Comments
In this month’s partnership between CPE and Kingsley Associates,  office tenants sound off on what amenities they’d most like to see in their workplace. “The building amenities could be improved. For instance, additional showers for our employees’ use. Creating an outdoor space would enhance our daily experience.” —Office, San Francisco “It would be nice...
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Tenant Satisfaction On the Rise Across All Sectors

By | Commercial Industry Trends, Industry Trends | No Comments
DOWNLOAD INDUSTRY TREND DATA In 2018, Kingsley Associates surveyed more than 2 billion square feet of office, industrial, medical office, and retail properties across the United States. Across all property types, overall tenant satisfaction increased in the last quarter of 2018, except for the retail sector where satisfaction remained steady. Kingsley Associates’...
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How Do Residents Want Their Packages Delivered?

By | Insights, Resident Comments | No Comments
This month’s partnership between MHN and Kingsley Associates revealed how residents really feel about the package and delivery services provided by their communities. “I don’t get notifications of packages. Also, when I bring packages to the front to be shipped out, they sit there for months.” –Fort Lauderdale, Fla. “I actually thoroughly like the...
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