For real estate service firms, a comprehensive understanding of client perceptions and satisfaction levels is essential for business sustainability and growth. Through our client satisfaction assessment program, we can provide you with decisive answers to key questions. Kingsley Associates’ client surveys will enable your firm to:
- Evaluate factors leading to won or lost business
- Pinpoint market positioning, including competitive advantages and challenges
- Review clear, action-oriented reports of results
- Benchmark individual service areas, such as property management, leasing, and development
- Identify industry best practices
- Increase client satisfaction and retention
Our client satisfaction assessments are designed to gauge client perceptions and measure the effectiveness at meeting their needs through phone interviews and/or online surveys. The results are compared against the Kingsley IndexSM, the most sophisticated real estate benchmarking index in the industry.
At the conclusion of the assessment, clients are provided with a comprehensive report that includes detailed analysis and strategic recommendations to increase client retention and satisfaction.