Kingsley / NMHC Collaborate on Package Delivery Survey

Kingsley Associates partnered with NMHC on the 2014 Package Delivery Survey to find out how apartment communities are dealing with the growing demands of package deliveries. “Managing deliveries is a real issue facing the industry. There is inherent risk and valuable time associated with sorting, storing, and notifying residents of package deliveries at the community-level. Senior executives are clearly taking note of the escalating staff hours spent managing the process, particularly during holidays,” said David C. Smith, COO and Vice President, Kingsley Associates.

The study included community managers from 28 industry-leading multifamily firms who own and/or operate over 1.4 million units across the United States. Responses from a total of 2,768 community managers were included in the results.

Key Findings:

  • Roughly nine out of 10 apartment communities accept packages on behalf of their residents.
  • A typical apartment community can receive as many as 100 packages a week.
  • It takes up to five hours a week for most on-site staff to manage community package delivery.
  • One in four properties have invested in on-site package tracking software.
  • One in 10 are using package lockers.
  • 87% of communities have dedicated space for package storage.  The average space is 77 square feet.
  • Many apartment firms are turning to technology to manage packages. Nearly a quarter of properties use software to track packages and notify residents. For high-rise properties, 60 percent are using tracking software.

The nationwide report and 17 detailed market reports cover:

  • Resident package volume
  • Staff time dedicated to resident packages
  • Practices related to package delivery processes
  • Resources dedicated to accommodating resident packages
NMHC Members: Download the report for FREE here
Non-members: The survey is available for purchase here ($750)