Kingsley Associates partnered with NMHC on the 2014 Package Delivery Survey to find out how apartment communities are dealing with the growing demands of package deliveries. “Managing deliveries is a real issue facing the industry. There is inherent risk and valuable time associated with sorting, storing, and notifying residents of package deliveries at the community-level. Senior executives are clearly taking note of the escalating staff hours spent managing the process, particularly during holidays,” said David C. Smith, COO and Vice President, Kingsley Associates.
- Roughly nine out of 10 apartment communities accept packages on behalf of their residents.
- A typical apartment community can receive as many as 100 packages a week.
- It takes up to five hours a week for most on-site staff to manage community package delivery.
- One in four properties have invested in on-site package tracking software.
- One in 10 are using package lockers.
- 87% of communities have dedicated space for package storage. The average space is 77 square feet.
- Many apartment firms are turning to technology to manage packages. Nearly a quarter of properties use software to track packages and notify residents. For high-rise properties, 60 percent are using tracking software.
The nationwide report and 17 detailed market reports cover:
- Resident package volume
- Staff time dedicated to resident packages
- Practices related to package delivery processes
- Resources dedicated to accommodating resident packages