National resident satisfaction continued to rise in the second quarter of 2018, with 77.3% of residents reporting they were satisfied overall with their renting experience. This increase continues the upward trend that began in the final quarter of 2017.
National resident satisfaction hit a four-year high in the first quarter of 2018, with 77.0% of residents reporting they were satisfied overall with their renting experience.
The apartment sector continued its strong economic run last year, reflected in the National Multifamily Housing Council’s (NMHC) and Kingsley Associates’ newly released 2018 NMHC 50—the authoritative ranking of the nation’s largest apartment owners, manager, developers, builders and syndicators.
Over the past three years, national renter satisfaction has remained steady, with the rate fluctuating between 76.6% and 76.8%. However, for the first time since the end of 2014, renter satisfaction has surpassed that line, climbing to a high of 76.9% in Q4 2017.
For almost three years now, there has been little to no change in overall resident satisfaction. Since the end of 2014, overall satisfaction scores have wavered between 76.6% and 76.8%. This quarter proves no different, with 76.7% of residents reporting that they’re satisfied overall with their living experience.