How Do Residents Want Their Packages Delivered?

This month’s partnership between MHN and Kingsley Associates revealed how residents really feel about the package and delivery services provided by their communities.

“I don’t get notifications of packages. Also, when I bring packages to the front to be shipped out, they sit there for months.” –Fort Lauderdale, Fla.

“I actually thoroughly like the mailroom package board…when it works. It lets me know I’ve received a package I had to sign for. It’s a good feature.” –Houston, Texas

“The Amazon lockers have freed up a significant amount of the leasing staff’s time to help residents and prospective tenants in the office.” –Redmond, Wash.

“Packages left within our hallways have been stolen recently (including during the holidays) and nothing has been done to prevent this from happening.” –Fort Lauderdale, Fla.

“I was a little surprised because I didn’t expect management to open my front door and bring the package inside my apartment room when I asked them to bring it up. I just thought they would place it in front of the door.” –Adelphi, Md.

“I think we should look into adding refrigerated lockers with more people ordering from Hello Fresh, Blue Apron, etc. Also more people are ordering groceries online from Amazon Prime Now, Shipt, Instacart, etc.” –Chapel Hill, N.C.

For more resident comments, read the full article on Multi-Housing News.